The information provided in the online catalog, including technical descriptions and rates, is indicative. Després Tanks ensures that they are as accurate as possible. They can be changed at any time and are not subject to any guarantee.
Prices shown are in Canadian dollars and do not include taxes, shipping, handling and applicable custom fees, if any. Taxes, shipping, handling and custom fees may vary by country, state or province of delivery.
At all times Després Tanks reserves the right to request additional delivery charges or not to offer delivery service.
A valid email address is required to place an order online www.despres-tanks.com.
By registering on www.despres-tanks.com, the customer attests to the accuracy and authenticity of the information provided.
- Online order confirmation
Within five (5) days following ordering and payment, an email confirming the order will be sent to the email address specified by the customer during registration.
The order confirmation received by email constitutes a proof of transaction. It is highly recommended to print it and keep it safe.
- Information on product
Després Tanks takes all necessary steps to ensure the accuracy of the information presented on www.despres-tanks.com. However, suppliers may occasionally change some information and there may be a delay between the time the information is transmitted to Després Tanks and the site is updated.
- Validity of prices
All prices on www.despres-tanks.com are valid only for the day they are available on the site. Després Tanks reserves the right to modify the price of its products at any time and without notice.
- Payment terms
Online orders can be paid:
– Online with Visa or MasterCard, or by phone at +1 418 878-3616; and
No other methods of payment are accepted for online orders.
DELIVERY OF GOODS
- Delivery & delays
The products are delivered to the address specified by the customer when registering on www.despres-tanks.com, and appearing on the order confirmation email sent to the client and only in geographical areas served by Després Tanks.
The date of delivery of the goods specified in the order confirmation is only an indication. A delay in delivery cannot IN NO EVENT justify any compensation.
However, a delay in delivery may result in the cancellation of the order to the customer’s request only if the delay exceeds thirty (30) days following the delivery date indicated in the order confirmation.
As a rule, delivery time after confirmation of the order is approximately ten (10) days.
If an item should be out of stock, Després Tanks agrees to inform promptly the client and to agree on the decision to take. In such a case, the customer may cancel the order only in the event that the delivery time exceeds 30 days following the delivery date stated in the confirmation of the order.
- Deterioration of the goods during transportation
Upon reception of the goods, the customer must notify the carrier of any material imperfection, such as a crack or a trace of impact and, where appropriate, not to accept delivery or sign the delivery slip. In such cases, an item identical to the one ordered will be shipped free of charge to the customer by Després Tanks.
The return of any product declared damaged during transport, a posteriori of delivery, and that has been accepted as is upon reception, will not be accepted by Després Tanks unless it is a hidden defect.
Després Tanks cannot be held liable for hidden defects known to the client or an apparent defect once the customer has signed the delivery slip, thus accepting the delivery.
- Delivery delay
In the event that the delivery of the goods is delayed or is lost by the carrier, and if the goods are not found because of the carrier, Després Tanks will deliver to the customer, free of charge, an identical item, unless the latter exercises its right to cancel the order when the delivery period exceeds thirty (30) days following the date of scheduled delivery as stated in the order confirmation.
Després Tanks disclaims all liability pertaining to longer delivery delays due to the carrier, especially in cases where the products are lost, or because of bad weather, strikes or an act of God.
- Error relating to the ordered goods
The customer will have to make it known to Després Tanks, no later than within five (5) business days after delivery, of errors relating to the goods ordered, including any divergence thereof with the description provided by Després Tanks.
The formulation of such a claim with Després Tanks may be made by email. To be accepted, any return will have been previously authorized by Després Tanks.
In case of exchange in accordance with the present section, shipping, handling and custom fees, if any, will be borne by Després Tanks.
All claims for a cause of error relating to the goods ordered not made in accordance with this section need not be taken into account by Després Tanks who will be saved harmless.
- Client error of assessment in the choice of goods
In case the client made an error of assessment in the choice of goods, the client must advise Després Tanks by email within five (5) business days after delivery. After analysis, Després Tanks will make exchange the goods. No refund is permitted.
If there is an exchange, shipping, handling and custom fees are the responsibility of the client
No return will be accepted beyond a period of five (5) business days after delivery.
- Terms return
For any exchange or refund provided by law or by the present conditions, the goods must be returned to Després Tanks in perfect condition, in its entirety and in its original packaging, to the address to be indicated to him by email. Any merchandise that has been damaged or original packaging has been damaged will not be refunded or exchanged, whatever the cause of the return.
Després Tanks must authorize any returns.
Després Tanks implements takes all necessary steps to ensure the quality of services offered by www.reservoirsdespres.com, but cannot guarantee that the site is available at all times or error free, or that the site or the servers that make the proper functioning of the site are free of malfunctions.
No client may request compensation following a service interruption or any change in www.reservoirsdespres.com.
Després Tanks warrants its goods for a period of one (1) year from the date of delivery.
However, such guarantee excludes the goods that have not been properly used and in conformity with the operation manual.
It is understood that tanks from Després Tanks must contain only diesel, gasoline, oil or water. Any other use of the tanks is not covered by the warranty.
Neither party has breached its contractual obligations, insofar as their execution is delayed, hindered or prevented by an act of God. Will be considered an act of God any compelling fact or circumstance, exterior to the parties, unpredictable, unavoidable, beyond the control of the parties and which can not be prevented by them, despite all the efforts reasonably possible.
The party affected by such circumstances shall notify the other within ten (10) business days following the date on which it became aware of the said circumstances.
If the act of God lasts more than one (1) month, the injured party may cancel the sale.
Explicitly, are considered as particular acts of God or fortuitous events: the blocking of means of transport, earthquake, fire, storm, flood, lightning and an interruption of telecommunication networks.
Shall be null any clause or particular purchasing condition appearing on the customer’s order form that would be in conflict with these terms and conditions.
All content appearing on www.reservoirsdespres.com is the property of Després Tanks or its suppliers, and Canadian and international laws on intellectual property and particularly in terms of copyright and trademark, protect this content. Reproduction in whole or in part is strictly forbidden.
These conditions are subject to and shall be interpreted in accordance with the laws in force in the province of Quebec. This is so for rules of substance and rules of form.
The courts of the Province of Quebec shall have exclusive jurisdiction over any claim, suit or dispute with Després Tanks or is related in any manner whatsoever to the use of the site or purchase made through of the site.
In case of dispute or claim, the customer should first contact Després Tanks to try to get a settlement.
PROTECTION OF PERSONAL DATA
All personal information disclosed to Després Tanks will be used solely for order processing. This information is strictly confidential and will not be sold, leased or otherwise transferred to third parties.
AMENDMENT OF TERMS
Després Tanks reserves the right to update or modify these Terms at any time without notice.